When a treatment chair is empty an entry is made in the Open Time Log that records the reason and duration.
Failure to enter Open Time in the Open Time Log will skew the productivity of producers downward so it is important that ALL Open Time is logged properly. Not not enter Open Time comments in the Shift Clock.
Details, such as the reason or patient name are also important, as this information can be used to identify cause of Open Time and allow steps to be taken to minimize it.
It is not necessary for staff who do not have a production target to enter Open Time.